WhatsApp Business

WhatsApp Business is the official free app from WhatsApp LLC designed to help small businesses connect with their customers on WhatsApp. It builds on everything people already know about WhatsApp Messenger — free messaging, voice and video calls, group chats, and media sharing — and adds tools made specifically for business communication.

With WhatsApp Business, you can create a business profile that shows customers your address, business hours, website, and contact details. The catalog feature lets you showcase products and services right inside a chat, so customers can browse what you offer without leaving the conversation. If you use separate personal and business phone numbers, you can run both WhatsApp Messenger and WhatsApp Business on the same phone.

The app also includes business messaging tools that save time: greeting messages that welcome new customers automatically, away messages that reply when you are unavailable, and quick replies for answers you send often. You can use WhatsApp Business with a landline or fixed phone number too — during verification, choose the “Call me” option to receive your code by phone call. WhatsApp Web support means you can answer customer messages from your computer as well.

WhatsApp Business is free to download and use. Like standard WhatsApp, messages and calls are protected with end-to-end encryption, and the app is available on Android and iOS.

Key features:

• Business profile with address, hours, website, and contact info
• Product catalog to showcase goods and services inside chats
• Greeting messages, away messages, and quick replies
• Landline and fixed phone number support
• Run WhatsApp Business and WhatsApp Messenger on the same phone
• WhatsApp Web support for replying from a computer
• End-to-end encrypted messaging, calls, and media sharing